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One of the best things is the workflows. Being able to define the process to deliver a consistent quality service is really important for any services business. Everything is really easily customizable and they are always coming up with new useful functionalities.
We moved to AffinityLive because we needed more granular control over how much time was being spent on projects, support contracts, and dealing with email and phone enquiries by our world-wide team. Definitely the right decision to make and we'd wholeheartedly recommend it to other businesses.
We can now track projects and support tickets neatly while integrating with Campaign Monitor and Quickbooks to streamline our processes.