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Centralizing information is the key to an enterprise communication system. You are doing it seamlessly and effectively. Imagine what our web dev team is going to think when they see that all of their client communication has already been collected and segmented! I agree with your premise, this feature alone, is worth the price of AL.
One of the best things is the workflows. Being able to define the process to deliver a consistent quality service is really important for any services business. Everything is really easily customizable and they are always coming up with new useful functionalities.
Having a system to manage our client work makes it easier to focus on the things that we love - making the web, and the world, a better place for our clients, team and the wider community.