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One of the best things is the workflows. Being able to define the process to deliver a consistent quality service is really important for any services business. Everything is really easily customizable and they are always coming up with new useful functionalities.
￼It streamlined internal communication—we’ve eliminated some internal meetings because we can all check in real-time to read the latest communications with the clients.
The productivity of the different departments has been improved because the visibility of what everyone’s doing has improved.