• Fa-BOO-lous First Response Timestamp Triggers
• Enchanting Formula for Time to First Response
• Devilish 24-Hour New Unattended Ticket Triggers
• Haunting Special Processes: Add Account Manager
Presenter: Dave Donnelly (Professional Services Engagement Manager)
Host: Siobhan Collie… Read More
• Fa-BOO-lous First Response Timestamp Triggers
• Enchanting Formula for Time to First Response
• Devilish 24-Hour New Unattended Ticket Triggers
• Haunting Special Processes: Add Account Manager
Presenter: Dave Donnelly (Professional Services Engagement Manager)
Host: Siobhan Collie (Professional Services Specialist)
• Customize the look of the Client Portal
• Invite and impersonate your clients
• Set up global, project and company level…
• Customize Invoice Template styling and Custom Fields
• Show Work Report Summaries on your Invoice
• Incorporate Invoicing into your Workflows
•…
This has been a year where most businesses have been knocked around, and the focus has just been on surviving.…
• Take advantage of Auto-Scheduled Time
• Understand the Booking Tool
• Determine when to Schedule vs Commit Time
• Navigate the Team…
• Email Capture Rules and Integration Settings
• Request Inbox Settings and Email Forwarding
• Email Aliases and Divisions
•…